TRAVELHUB Mauritius Car Rental – App Privacy Policy

Effective Date: January 31, 2026

1. Introduction

Welcome to the TRAVELHUB Mauritius Car Rental App. TRAVELHUB Mauritius Ltd (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application (the “App”) and our services.

2. Information We Collect

When you use our App, we may collect the following information:

• Personal Information: If you contact us via WhatsApp or our website links through the App, we may process your name, email address, and phone number to assist with your booking.
• Device and Usage Data (Analytics): We use Firebase Analytics (a Google service) to collect information about how you interact with the App. This includes your device’s unique ID (Advertising ID), device model, operating system, and app usage statistics (e.g., which buttons you click).
• Notification Data: To provide you with timely discounts and road guides, the App uses push notification tokens to send messages to your device.

3. How We Use Your Information

We use the collected data to:

• Provide Services: Facilitate car rental bookings and customer support.
• App Improvement: Analyze App performance and user behavior via Firebase to improve the user experience.
• Marketing & Notifications: Send you exclusive 10% discounts, reminders, and free travel guides (e.g., the Mauritius Road Guide).
• Security: Detect and prevent fraud or technical issues.

4. Data Safety & Third-Party Sharing

We do not sell your personal data. We share data only with trusted service providers:

• Google/Firebase: To process analytics and manage push notifications.
• Rental Suppliers: Necessary details are shared only when a booking is initiated to fulfill your reservation.
• Legal Requirements: We may disclose information if required by Mauritian law or government authorities.

5. Advertising ID & User Control

The App uses the Android Advertising ID for analytics purposes.

• Opt-out: You can reset or opt-out of interest-based tracking in your Android device settings (Settings > Google > Ads).
• Notifications: You can opt-out of push notifications at any time through the App settings or your device’s notification manager.

6. Data Retention

• Analytics Data: Technical data collected via Firebase is generally retained for 14 to 26 months per Google’s standard retention policy.
• Booking Data: Personal details related to rentals are stored as required by Mauritian tax and legal regulations.

7. Your Rights

You have the right to access, correct, or request the deletion of your personal data. To exercise these rights, or if you wish to request the deletion of your App-related data, please contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or mobile network is 100% secure.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy within the App.

10. Contact Us

TRAVELHUB Mauritius Ltd
Suite 14B, Avenue Berthaud, Quatre Bornes, Mauritius
Email: [email protected]
Website: https://travelhub-carrental.com/