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What is the minimum rental period?
The minimum rental period is four days. This ensures we maintain competitive pricing while offering a seamless rental experience to all our customers.
Do I need to purchase extra insurance?
No, there is no need to buy additional insurance. All our vehicles are covered under a comprehensive insurance policy (CDW), which protects against most types of damage. For specific details on coverage and exclusions, please refer to our rental conditions.
Do I need to pay an insurance excess deposit?
Unlike many other car rental companies in Mauritius, we do not block an excess (known as a deductible) from your credit or debit card. Instead of restricting your travel budget with a large deposit, we allow you to enjoy your trip without upfront excess payments.
What is the Refundable Damage & Fines Security Deposit (MDFD)?
This security deposit covers potential road traffic fines (such as speed camera violations and parking tickets) as well as minor vehicle damages during your rental period. By keeping this deposit low, we ensure that your travel budget remains flexible, allowing you to fully enjoy your trip across Mauritius without unnecessary financial holds. If no fines or damages occur, the full deposit will be refunded within 14-28 days after the vehicle is returned. This timeframe allows us to verify with local authorities that no outstanding charges exist. However, banks may take an additional 7-14 days to complete the refund process. For local customers, refunds are typically processed within 1-2 working days.
How much do I need to pay to confirm a booking?
To secure your rental, you must pay 50% of the rental fees or opt to pay the full amount (100%) at the time of reservation. Additionally, a payment link for the refundable minor damage deposit must be settled via online payment at least one day before receiving the vehicle.
Are there any additional charges beyond the rental price?
You only pay for the rental fees, selected add-ons, and the refundable security damage & fines deposit. Full pricing details will be included in the confirmation email sent by our agents after booking your vehicle on our website.
Can I request a baby car seat?
Yes, baby car seats are available as an optional add-on. While booking your car on our website, select your travel dates, and you will see all available extras, including baby seats, along with their pricing.
What does “or similar” mean when selecting a car?
When booking a rental car, the term “or similar” means that while the exact make, model, and color of the car shown may not be available, you will receive a vehicle from the same category. This ensures that the car you get will have comparable specifications, such as passenger capacity, luggage space, transmission type, and key features. For example, if you book a “Toyota Corolla or similar,” you might receive a Honda Civic or a Ford Focus—cars with similar performance and comfort levels. This allows us to maintain availability while ensuring you receive a vehicle that meets your needs.
How far in advance can I modify my booking?
You can modify your reservation up to 72 hours before your scheduled rental start date. Changes can be made directly through your online account, and any cost adjustments will depend on current rates and vehicle availability at the time of modification.
What is your cancellation policy?
If you cancel your booking at least 72 hours before delivery, we will issue a full refund of your rental deposit or 100% of the rental fees (if you paid the full amount upfront). For cancellations made less than 72 hours before delivery, we will retain 50% of the rental fees and refund the remaining 50% (if you paid the full rental amount in advance). Regardless of the cancellation timing, the minor damage deposit will always be refunded in full.
What documents are required when picking up my rental car?
Please present your booking confirmation voucher, original driving license, and a copy of your ID card or passport at the time of pick-up.
Can I collect my rental car outside of business hours?
Our standard delivery hours are from 8 AM to 8 PM. If you require a delivery outside these hours, please contact us to arrange it for an additional fee.
What is the procedure for inspecting the rental car during pick-up?
The inspection process typically takes 10 to 15 minutes. You’ll review the vehicle alongside our agent, noting any existing issues. Afterward, you’ll sign the rental agreement. This is also an opportunity to ask any questions about your rental or for advice on Mauritian roads. Our agent will provide you with the airport ticket and funds to cover the airport exit fee.
What should I do if I arrive late to pick up my rental car?
Please inform our office using the phone number provided on your booking voucher.
Is a credit card required at the time of pick-up?
We accept only cash payments on-site. If you prefer to pay with a credit card, please use the online payment link provided in your booking confirmation email prior to pick-up.
Will the rental car have a full tank of fuel upon pick-up?
We operate on a same-to-same fuel policy and do not guarantee a full tank at pick-up.
Can I upgrade my rental car at the time of pick-up?
Upgrades or downgrades must be requested at least three days in advance.
What should I do if I notice damage on the rental car before leaving?
During the inspection, you can point out any existing scratches or damages to our delivery agent. These will be documented in the rental agreement, which both you and the agent will sign.
Do you deliver cars to hotels, apartments, villas, or local addresses?
Yes, we offer free delivery to these locations during our operating hours (8 AM to 8 PM).
Will an excess amount be blocked on my credit card?
No excess amount will be blocked on your credit or debit card. You only pay for your rental and the refundable minor-damage and fines deposit as specified on the car page on our website.
What should I do if my flight is delayed?
We monitor your flight and will be there when you land.
Where do I go to collect the car at the airport?
Our agent will wait for you at the exit of the arrival lounge with a board displaying your name. If you encounter any difficulties, you can use the airport’s free Wi-Fi to contact us via WhatsApp or call our hotline, as provided in your booking voucher.
What happens if I forget my voucher?
You can present the voucher from your mobile device.
Can I pay with a debit card on-site?
No, we accept only cash or online payments. Our agents do not carry credit card machines.
Can I add an additional driver to my booking?
Yes, you can add an additional driver. The minimum age requirement for additional drivers is 21 years old.
What steps should I take if I’m involved in an accident with the rental vehicle?
In case of an accident, call 114 for medical help or 999 for police assistance. Take photos/videos of the scene and inform TRAVELHUB at +23052514555 or +23058018712. Complete the Accident Agreement Form (found in the glove box) and exchange insurance details with the other driver. If needed, our agent may assist at the scene. Email the completed form to [email protected].
How can I extend my rental period if I need the car for a longer duration?
Please email us with your extension request at least three days before your current rental period ends. We will confirm the extension via email.
What is the procedure if I receive a traffic ticket or violation during my rental?
Notify our management team via email about the traffic violation. You can settle the associated fines when you return the vehicle.
Who is responsible for paying fines incurred during the rental period?
As the driver, you are responsible for any fines or violations that occur during your rental period.
What should I do if the rental car breaks down or I require roadside assistance?
In the event of a mechanical issue or accident, contact us immediately using the hotline number found in your rental agreement.
How can I determine the appropriate type of fuel for the rental vehicle?
The required fuel type—either petrol or diesel—is specified in your rental agreement. Our agent will inform you during the handover, and staff at fuel stations can also assist.
Are there any mileage restrictions or limits on how far I can drive the rental car?
Our rentals come with unlimited mileage, allowing you to drive as much as you need.
What features and equipment are included with the rental car?
Each vehicle is equipped with a fire extinguisher, road marking chalk, a warning triangle reflective sign, and an accident form for your safety and convenience.
How is the rental fee calculated, and are there additional charges I should be aware of?
Rental fees are calculated on a per-day basis. Any additional charges, such as for optional services or equipment, will be clearly outlined in your rental agreement.
Can someone else drive the rental car, and what are the requirements for additional drivers?
Yes, you can add an additional driver to your rental agreement. Both the primary and additional drivers must present their original driving licenses at the time of reservation.
Is my foreign driver’s license valid for driving the rental car in this country?
Yes, as long as it is an original, valid document.
What should I do if I lose the car keys or lock them inside the vehicle?
Inform our office immediately. We will dispatch a support agent to your location. Please note that additional fees will apply for this service and for key replacement if necessary.
What is the policy on smoking or transporting pets in the rental vehicle?
All our vehicles are non-smoking and not pet-friendly. To maintain cleanliness and comfort for all customers, we ask that you refrain from smoking or transporting pets in the car.
What should I do if I notice a warning light or indicator on the dashboard?
Take a photo of the warning light and send it to our hotline via WhatsApp, using the number provided in your booking voucher or rental agreement. If the issue is serious, we will arrange a replacement vehicle while we address the problem with your current rental.
Are there specific parking regulations or areas I should avoid with the rental car?
You may park the vehicle in any designated parking area, but avoid leaving it on public roads. Be mindful of parking signs, as some areas require payment. Parking coupons, ranging from Rs100 to Rs300, are available at petrol stations.
What is the procedure for refueling the car before returning it, and are there penalties for not doing so?
We operate on a same-to-same fuel policy. Please return the car with the same fuel level as when you received it. If the fuel level is lower upon return, we may charge for the difference.
How do I report damage to the vehicle that occurs during the rental period?
Complete the accident form provided in the vehicle, taking care to document details with the other party involved. Capture photos of the damage to both vehicles and send them to our hotline via WhatsApp. For guidance, feel free to call our hotline before taking any action.
Where should I meet the agent at the airport for car return?
Our agent will meet you at the designated car rental return area at the airport. Specific instructions, including the exact location and any necessary contact details, will be provided in your rental agreement or communicated to you prior to your return date.
What is the latest time I can return the rental car?
Please refer to your rental agreement for the specified return time. If you anticipate a delay, contact us as soon as possible to discuss potential arrangements.
Can I return the car to a different location than where I picked it up?
Yes, returning the car to a different location is possible. Please inform our office at least 24 hours in advance to arrange this service.
Is there an additional fee for returning the car to a different location?
Returning the car to a different location may incur an additional fee. Our team will inform you of any applicable charges when you arrange the alternative drop-off.
What should I do if I need to return the car after business hours?
If you plan to return the car outside of our standard operating hours, please notify us in advance. We can arrange for an after-hours drop-off procedure to accommodate your schedule.
Do I need to refuel the car before returning it?
Yes, we operate on a same-to-same fuel policy. Please ensure the fuel level matches what it was at the time of pick-up to avoid any refueling charges.
What happens if I return the car late?
Late returns may result in additional charges. If you foresee a delay, please contact us promptly to discuss possible solutions and minimize extra fees.
Can someone else return the rental car on my behalf?
Yes, another person can return the vehicle for you. Please ensure they have all necessary documentation, including the rental agreement and keys, and inform us beforehand of this arrangement.
Do I need to clean the car before returning it?
While a basic level of cleanliness is appreciated, professional cleaning is not required. However, if the vehicle is returned excessively dirty, a cleaning fee may apply.
Will there be an inspection when I return the car?
Yes, upon return, our agent will conduct a brief inspection to assess the vehicle’s condition and fuel level. This process ensures transparency and allows for the prompt return of any deposits due.
How long does the return process take?
The drop-off procedure typically takes about 10 to 15 minutes, including the vehicle inspection and finalizing any outstanding matters.
Is there a grace period for late returns?
A short grace period may be provided for late returns. However, it’s best to inform us as soon as possible if you anticipate being late to avoid additional charges.
Can I extend my rental period when I come to return the car?
Extensions are subject to vehicle availability. It’s advisable to request an extension at least 72 hours before your scheduled return time to ensure we can accommodate your needs.
What if I return the car earlier than the scheduled return date?
Returning the car early is allowed. However, please note that refunds for unused rental days are subject to the terms outlined in your rental agreement.
What should I do if the car is damaged upon return?
If the vehicle has sustained damage during your rental period, inform our agent upon return. We will assess the damage and discuss any applicable charges based on our policies.
